Submit a Support Ticket
Need help or have a question? Submitting a support ticket is the fastest way to get assistance from our team, and by providing the right details from the start, we can help you faster and more accurately.
This guide walk you through how to create a ticket from inside Bilberry Base and what to think about when you do.
Submit a Support Ticket in Base
Navigate to the Main Menu.
Click Support.
From the Support page it is possible to access the Help Center, or submit a Support Ticket.
To contact the support team, click Contact us.
This takes you to our Base Support Desk where you have several actions to choose from:
Action | Description |
|---|---|
Bug reporting | Report a noticed bug in the system. ⚠️ Make sure to document the bug well with a good explanation of how the bug acts, a link to the page in Base where the bug is and screen shots/screen recordings of the bug.This way, the Support Team can take the bug to our developers faster and more efficient. |
General | Ask a general question about Base. ⚠️ Make sure to document your question well with a good explanation, a link to the page in Base where the question is related and screen shots/screen recordings. This way, the Support Team can help you faster and more efficient. |
Feature request | Report a feature you would like to see being developed in the future.
|
Support Session | Request a support meeting where one of our support agents will set up a meeting.
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No guarantees here, but this is an offered possibility to possible influence the direction of the development of the system.
The Base Support Desk.
Only registered users can contact Bilberry Support with account-specific questions and it iss important to keep your user list accurate and up to date. This includes your staff and any external partners, such as accounting firms. For GDPR and security reasons, we cannot discuss account details with people who are not listed as users in your account.
Please read more about user roles and permissions here.