Make a Refund

To make a refund, it is needed to manually go into the Nets portal and refund the customer from there. After this is done, the next step is to go into your Blend account and mark the booking as refunded through the payment provider. This is needed to make sure the economy reports will be correct.

1. Navigate to the Bookings section in the left side menu.

2. Find the booking to refund, and click the booking.

3. In the booking overview, click Manage booking.

4. Click Cancel and refund.

5. Type in the amount which has been refunded in the payment provider portal.

6. Toggle on “Refund is already sent from payment provider to customer”.