MEWS Integration Guide

The MEWS integration lets you connect your hotel’s MEWS PMS directly to Blend, making it easy to sell rooms with live availability, pricing, and instant booking confirmation. Everything syncs automatically—so when a guest books and is confirmed in Blend, it appears directly in MEWS.

What this integration does

This setup helps ensure accurate pricing, fewer manual steps, and a smooth guest experience. Once connected, this integration will:

Show live availability, prices, room types, and descriptions from MEWS in Blend
Instantly confirm bookings made by guests
Send bookings and guest information directly into your MEWS PMS
Pull in images, room names, and descriptions — or let you override them in Blend
Always display the cheapest available rate to your guest

How to set up MEWS in Blend

Step 1: Activate MEWS in the MEWS Marketplace

In MEWS, go to Marketplace → Distribution → Bilberry Blend
Click Connect to generate a Connection Token
Copy the token
- See: How to connect a channel manager in MEWS

Step 2: Add MEWS in Blend

In Blend, go to: Settings → Suppliers → Add new supplier
Select MEWS as the supplier system
Enter the Connection Token and the Registered MEWS employee email
Click Save

It may take a couple of hours for all rooms and rates to appear in Blend.

Glossary

Blend	MEWS
Price	Rate
Room	Space Category
Extra	Product

Room and Rate Set-Up (Called Space Categories in MEWS)

Your room types (known as space categories in MEWS), prices, and availability are all controlled in MEWS. For them to show in Blend, they need to be mapped to Blend under:

MEWS → Channel Manager → Bilberry Blend

See: Map products and rates to your channel manager

Problem solving: What to do if rates don´t match in MEWS and Blend

Once mapped, Blend will show your live availability and pricing. You can then:

Use the room name, description, and images pulled from MEWS — or override them	Add your own check-in/out info or rewrite the room description
Choose which room types to sell	Only display standard rooms, hide deluxe suites
Choose which extras to offer in Blend	Offer breakfast or cleaning as optional or mandatory add-ons
Automatically display the lowest rate from MEWS

Blend will always choose the most affordable rate available.

Tip: Add check-in/check-out times and practical details in the description to avoid questions later.

Price & availability view

Blend includes a Price Calendar under the Distribution tab where you can see:

Pricing and availability per supplier
Marked-up pricing for specific sales periods
Different views for supplier price vs. channel-specific price

Adding breakfast

There are three ways to include breakfast:

Option	Set up in:
Optional extra (per stay)	MEWS + Blend
Mandatory extra (per stay)	MEWS + Blend
Included in room price	MEWS

Currently, per-night extras are not supported, only per stay.

Showing bookings as paid in MEWS

To ensure bookings from Blend show as paid in MEWS, set up billing automation:
See: How to create billing automation in MEWS

User booking flow

Here’s what the booking experience looks like for guests:

Blend pulls live availability and pricing from MEWS
Guests choose their room type during checkout
Board (meals) is shown in checkout and in MyPage
Booking is confirmed instantly
Guest receives confirmation in MyPage
Booking appears in MEWS, with all guest details

Managing bookings

MyPage is updated with changes and cancellation status when handled through Blend.

Action	Supported?	Notes
Cancel booking	✅	Follows your MEWS cancellation policy
Change booking	❌	Guests must cancel and rebook
Change just one room in a group booking	❌	Entire booking must be cancelled and rebooked
Update guest info	❌	Won’t sync to MEWS, but will update in MyPage

At the moment, all changes must be made by cancelling and rebooking.

Accounting integrations

MEWS is typically connected to the property's accounting system. In many cases, so is Blend. To avoid duplicate entries, the accounting setup should be as follows:

Bookings made in Blend should be sent from Blend to the accounting system. MEWS must be configured to exclude these Blend bookings from its own accounting export. This needs to be adjusted in the MEWS accounting integration settings.

Not yet supported (June 2025)

The following features are not yet supported in the MEWS integration with Blend, but are under consideration or dependent on external API updates:

Booking flow & UI

Extras per night
→ Currently, only extras per stay are supported
Selecting which rates to offer
→ Blend automatically selects the cheapest rate
Showing rate codes and price per night
→ Not visible in the Blend app today
Selecting board and rate types in checkout
→ Only the cheapest rate is shown
Booking questions
→ No option to collect preferences like bed type, arrival time, or allergies

Modify order

Real rebooking
Updating guest/passenger information
→ Not synced with MEWS
Adding/removing guests after booking
→ Requires cancellation and rebooking
Modifying one room in a multi-room/group booking
→ Partial edits not supported — cancel + rebook required

In most cases, unsupported actions can be handled using cancel + rebook.

Inventory & distribution

MEWS allotment
→ Not supported by MEWS Channel Manager API
MEWS availability blocks
→ Not yet implemented in Blend

Reverse integration

Selling Blend products inside MEWS
→ Example: adding a husky tour to a guest’s room bill at reception
Migrating bookings from another PMS
→ Requires development

Resources

▶️ Recording: Bilberry Blend x MEWS Internal training session 12 Jun 2025

🖥️ Slides from internal training session 12 Jun 2025

🛍️ MEWS Marketplace: Bilberry Blend integration

🙋‍♂️ Blend help center: Customer view of this articleThe MEWS integration lets you connect your hotel’s MEWS PMS directly to Blend, making it easy to sell rooms with live availability, pricing, and instant booking confirmation. Everything syncs automatically—so when a guest books and is confirmed in Blend, it appears directly in MEWS.